VAT, Duty, and Pricing Complaints
Overview
How we respond to pricing concerns and questions about customs duties or import-related costs.
Content
Our pricing reflects the quality and care that goes into every Steel Reef product:
Why Our Products Cost What They Do
- Premium materials: We use 316L or 904L stainless steel — the same grades trusted in high-end Swiss watchmaking.
- Low-volume production: Small batches allow us to focus on quality, not quantity.
- Precision engineering: Every part is designed to meet or exceed OEM standards.
- Rigorous QC: Each unit undergoes extensive manual inspection to ensure perfect fit and function.
Duties & Import Taxes
- All international orders may be subject to VAT and import duties upon arrival, depending on your country’s regulations.
- These fees are collected by your local customs agency and not charged or controlled by Steel Reef.
If You're Surprised by Import Fees
- We understand this can be frustrating — and if you let us know, we may offer a courtesy discount code on a future order as a gesture of goodwill.
- Please note: we cannot refund customs or VAT, as those are paid directly to your government.
Still have concerns? Just reply to your order email — we’re always happy to clarify.